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Privacy and Policy

1. Introduction

Protells values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services. By accessing Protells, you consent to the practices described below.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, and any information you provide during registration or communication.

  • Usage Data: Information about your interactions with our platform, including pages visited and features used.

  • Cookies: Data collected through cookies and similar technologies for analytics, performance, and marketing purposes.

3. Cookie Policy

Protells uses cookies to enhance your browsing experience. Upon visiting the website, a cookie banner will ask for your consent to the following types of cookies:

  • Marketing Cookies: Used to deliver tailored advertising and measure campaign performance.

  • Performance Cookies: Help improve the website's functionality and user experience.

  • Analytics Cookies: Collect data to analyze website traffic and user behavior.

3.1 Third-Party Elements

Our website integrates third-party elements provided by Wix, including:

  • Google Maps

  • Facebook

  • Chatbase

These elements are included in our cookie banner solution. However, the cookie banner does not cover third-party apps or custom code that may be used on the website. For more information about how these third-party services handle your data, please review their respective privacy policies.

4. How We Use Your Information

We use the collected data to:

  • Provide and improve our services.

  • Personalize your experience.

  • Process subscriptions and payments.

  • Communicate updates, promotions, and support.

  • Analyze usage patterns to enhance functionality.

5. Data Storage and Payment Security

Protells is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to offer and sell our services to you. Your data may be stored through Wix.com’s data storage, databases, and general applications. Wix.com secures your data on servers protected by a firewall.

All direct payment gateways offered by Wix.com and used by Protells comply with PCI-DSS standards, as managed by the PCI Security Standards Council, a collaboration of brands like Visa, MasterCard, American Express, and Discover. These standards ensure the secure handling of credit card information by our platform and its service providers.

6. Sharing Your Information

We do not sell or share your personal data with third parties, except in the following cases:

  • Service Providers: For payment processing, analytics, or marketing services.

  • Legal Obligations: If required by law or to protect our rights.

7. Your Rights

You have the right to:

  • Access and update your personal data.

  • Withdraw your consent to cookies via your browser settings.

  • Request data deletion, where applicable.

To exercise these rights, please contact us at the details provided below.

8. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, alteration, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Changes to this Privacy Policy

Protells reserves the right to update this Privacy Policy. Any changes will be effective immediately upon posting to the website. Continued use of the website constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

By using Protells, you agree to this Privacy Policy and the use policy of our cookies.

 

Thank you for using Protells.

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